Eban

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  • 11/10/2018 at 10:12 in reply to: Firmware update, nothing's happening #1434
    EbanEban
    Participant

    Hi!

    My issue has finally been solved but it wasn’t easy.

    The first update has to be made by your reseller. Niu offers a special device to the maintenance of their vehicles and resellers are supposed to have it. This device is used (amongst other things) to update firmware when it’s not working through the mobile app.

    If your reseller didn’t update your vehicule, you should contact them directly and explain them the issue .

    Regards

    • This reply was modified 5 years, 6 months ago by EbanEban.
    26/07/2018 at 22:27 in reply to: Firmware update, nothing's happening #888
    EbanEban
    Participant

    Thank you for the email address! Email sent! πŸ™‚

    26/07/2018 at 21:45 in reply to: Firmware update, nothing's happening #885
    EbanEban
    Participant

    Thank you for your reply unfortunately that’s not an option. I ordered the scooter online from a store that is more than 250kms from me :/

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