I am not receiving notifications (IOS)

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    • #1926
      Alain FawazAlain Fawaz
      Participant

      Hi,

      I activated my NIU N-PRO scooter 2 days ago, connected to the app and everything working fine except notifications !

      Everything is enabled ( general settings notifications allowed, push notifications in the app allowed and all associated services )

      I don’t really understand what is missing here !

      any idea ?

      pictures attached

      Thanks for help

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    • #1941
      Andrei DumitruAndrei Dumitru
      Participant

      I had the same problem when i switched from Android to iOS. I have contacted Niu on their facebook account, sent them screenshots from App and phone settings (they told me exactly what they need) + screenshot after a Smart Check. They fixed the problem in about 3 days, all the push notifications are working now. I still have one problem, the push notifications are in chinese but at least they work, i will try to learn some Simplified Chinese now :))))

      Hope that helps πŸ™‚

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